What is the Total Mobility scheme?
For information phone the office 09 6315968 email office@communicare.org.nz
Total mobility inquiries email totalmobility@at.govt.nz or call on 09 366 6400
The Total Mobility scheme is a national scheme which supports people who cannot use public transport to travel, all or some of the time.
In Auckland, those who are eligible get a subsidised rate on contracted taxis for door to door transport, and an accessible concession loaded on a Total Mobility AT HOP card used to pay for discounted travel on public transport.
Total Mobility customers receive a 75% discount off taxi fares, up to a maximum fare cap of $80 per trip. For trips over $80, Auckland Transport will only pay a maximum subsidy of $60 subsidy.
Total Mobility customers can receive a 75% discount off taxis fares, up to a maximum fare cap of $80 per trip. For trips over $80, Auckland Transport will only pay a maximum subsidy of $60 subsidy.
The following table shows examples of how fares are calculated after the 75% discount.
Steps to get a Total Mobility Card.
Step 1 - Contact 096315968 or email office@communicare.org.nz to book an Assessor for a Total Mobility Card.
Step 2 - An Assessor will contact you to make an appointment at one of our Friendship Centres.
Step 3 - If you are a carer, family member or provider a pre assessment link will be emailed to you.
Step 4 - Once assessed the Assessor will take your photo and submit your application. You will be advised if you are eligible for a Total Mobility Card.
Unsuccessful applicants
If your application has been unsuccessful you can appeal to Auckland Transport and a three-person arbitration panel will review your application.
all communication is to be made directly to AT Central Team.
Contact AT Centre Team on 09 355 3553
Total Mobility card renewal
There is no longer a two-year renewal process for the Total Mobility Scheme in the Auckland region. Once you have been assessed you are eligible to use the Total Mobility Scheme for as long as you need to.
Your Total Mobility card is yours and will remain active unless your mobility circumstance changes.
If your Total Mobility card has an expiry date, it does not need replacing. New Total Mobility AT HOP cards are no longer issued with an expiry date.
Lost cards
Contact AT Centre Team on 09 355 3553 and tell them that your card is lost or stolen.
Once booked please pay online prior to assessment.
Assessment fee $70
|
Bank Details: ASB 12-3048-0279446-00 Use Name and TM as Reference.
Or email accounts@communicare.org.nz for an invoice |